About me…

Diversity Location Leader Aon Hewitt Public Company; HEW; Outsourcing/Offshoring industry February 2009 – August 2011 (2 years 7 months) Houston, Texas Area Leader in The Woodlands Next Evolution Workforce (NEW) is an affinity network group (ANG) • Supported diversity, led internal and community initiatives that improved quality of managing across generations. Lee has 1 recommendation (1 co-worker) including: 1 st Sunny K. Joshi, Diversity Leader, Aon Hewitt

Operations Manager Aon Hewitt Public Company; HEW; Outsourcing/Offshoring industry June 2008 – August 2011 (3 years 3 months) Houston, Texas Area • Increased in responsibilities to manage multi-site operations of plan administration operations working with Director of Retirement Benefits from TXU, Portland General Electric, and Koch Industries. Developed consensus building client relationships and delivered services to 60,000 participants in qualified and non-qualified defined contribution plans with over $7 billion in assets and revenues of $5 million annually executed by multi-national team.

• Awarded Client Enthusiastic Reference from TXU for sustained high quality standards for conversion out of defined contribution services for TXU to Fidelity. • Awarded Client Enthusiastic Reference from Portland General Electric for consistently exceeding client expectations, meeting all service level agreements and working with client to improve operations. • Control Account Manager for business unit. Created controls to work towards performance optimization and achieved 95% deliverables on time while reducing cost and head count. • Selected Location Leader for Next Evolution Workforce. Supported diversity, led internal and community initiatives that improved quality of managing across generations. • Selected for leadership of monthly Unit Manager Forum. Wrote and presented topics on team building. Lee has 12 recommendations (11 co-workers, 1 partner) including: 1 st Shabbir Evershine, Senior Project Manager, Hewitt Associates 1 st Wes Avants, Executive Director, THRIVE

Real Estate Consultant Keller Williams Realty Privately Held; Real Estate industry June 2007 – November 2009 (2 years 6 months) Real Estate Consultant Specializing in Residential Investment and New Construction in the Houston Area. Used this opportunity to hone sales skills not used in my current roles at Hewitt but were required in my long term goals. Sales process and contracts, Hearing the voice of the costumer, Regional economic analysis. • Awarded Triple Crown Award. • Successfully completed Floyd Wickman’s Sales Training Program. Lee has 2 recommendations (2 clients) including: 1 st Leanne Goplen Zabriskie 1 st Jason Edwards

Lead Systems Analyst Aon Hewitt Public Company; HEW; Outsourcing/Offshoring industry March 2006 – June 2008 (2 years 4 months) Houston, Texas Area • Managed employee benefit systems for PacifiCorp, Nike and Fluor teams with approximate revenue of $4 million. • Supervised Lean Six Sigma projects and Kaizen blitz to create profitability improvements for benefits payroll, plan administration, participant communications, and call center support procedures. • Led national multi-site quality team. Developed best practices and quality benchmarking to identify and correct teams with at risk contracts. Held team accountable to adhere to systems development life cycle and metrics. • Created mentorship program (KNOW: Knowledge Network On-boarding Workers) to connect new hires and newly promoted managers with experienced professionals and managers. Eighty participants; resulted in 0% attrition.

Systems Analyst Aon Hewitt Public Company; HEW; Outsourcing/Offshoring industry March 2005 – March 2006 (1 year 1 month) Houston, Texas Area • Crisis management during temporary office closure to deliver final stages of production without missing deadlines. • Facilitated classes on cross cultural diversity, domain knowledge and processing topics to class sizes up to fifty. Business Analyst / Quality Assurance Analyst Aon Hewitt Public Company; HEW; Outsourcing/Offshoring industry January 2002 – March 2005 (3 years 3 months) Houston, Texas Area • Coordinated configuration and testing of technology platform for clients’ defined contribution benefits systems. • Pioneered new automated testing methods to reduce testing cost and trained teams to replicate successful results. • Led team of subject matter experts to transition back office processing to processors in India.

President University of Texas at Austin Economics Association (UTEA) Educational Institution; Higher Education industry August 2001 – December 2002 (1 year 5 months) • President (Spring & Fall 2002), Vice President (Fall 2001), Technology Officer (Spring 2001), University of Texas Economics Association (UTEA). • Led a Team of 11 officers in organizing events and promotions, member recruitment, Led academic trip (of 24 people) to Monterrey, Mexico. • Increased membership by more than 100% and increased Funding by more than 625%, Designed Economics Department T-shirt and coffee mug, more than 150 sold. Lee has 2 recommendations (1 report, 1 co-worker) including: 1 st David Rockwell 1 st Robert Chu

Texas Workforce Commission Labor Market Information, Internship State of Texas Government Agency; Government Administration industry May 2002 – August 2002 (4 months) Austin, Texas Area • Published “Texas to go” in Texas Labor Market Review cited in “The Texas Economy” by Director Richard Froeschle. • Created databases that linked multiple government agencies to enable quick response for data request. • Introduced technological improvements to automate research activities and improved turnaround times. Information Systems Manager Crystal Clear Pools & Spas Facilities Services industry June 1999 – May 2002 (3 years) Austin, Texas Area • Designed and implemented business operation systems and implemented new telecommunication systems. • Implemented outsourcing initiative and created vendor controls for accounting and collections.

Client Relationship ManagerD. C. Tile Construction industry July 1998 – December 1998 (6 months) • Created government contracts division and awarded multiple university and school district projects. • Negotiated residential projects on price and timing to maintain full and profitable project schedule. • Pursued active construction projects to win work away from low quality firms. Regional Manager San Antonio Tile Inc. Construction industry June 1997 – August 1998 (1 year 3 months) • Opened brand new branch office in Austin to secure relationship with expanding national home builder. • Managed eleven crews of tile setters completing an average of forty homes a week. • Created office and field procedures for payroll systems, inventory management, and work site safety.

Education

Oliver Wendell Holmes High School 1991 – 1995 Activities and Societies: National Honor Society Cross Country Team Track Team

University of Houston, C.T. Bauer College of Business Executive MBA, Global Leadership 2011 – 2013 (expected) Activities and Societies: Bauer MBA Society (BMBAS)

The University of Texas at Austin Bachelor of Arts, Economics 2000 – 2002 Activities and Societies: ODE, UTEA, UTFA, UTREA

“I have enjoyed collaborating with Lee on volunteer projects we share interest in. He is an asset as a colleague and friend!” August 22, 2011 1 st William Holder, Marketing Director, Tour 18 Inc was with another company when working with Lee at The Exchange Christian Business Network

“Lee and I have worked together to develop a Christian Business Owners Networking group. Lee is an out of the box thinker but at the same time will detail his thoughts to create a workable plan. He was very instrumental in the start-up and maintenance of our successful group. It is a pleasure to have Lee on a team! Dave Curry Owner Technology-Oncall” August 19, 2011 1 st Dave Curry, Owner, Technology-Oncall worked directly with Lee at The Exchange Christian Business Network

“Lee has done a terrific job consistently for nearly two years as the Marketing and Technology Leader of the Exchange Business Network. He is reliable and has continued to bring creativity and innovation to the product. It has been obvious that he is a student of his craft and very reliable.” March 9, 2010 Top qualities: Great Results, Expert, High Integrity 1 st Chris Osborne, hired Lee as a IT Consultant in 2008

“Lee is one of those rare individuals who steps up and delivers before he is asked. He gives unselfishly and delivers above and beyond without seeking or wanting the recognition he deserves. Lee is a man of integrity and passion for the people and organizations that are previledged to have him in their circle of influence.” March 8, 2010 Top qualities: Great Results, Personable, High Integrity 1 st Hal Barr; CPC, hired Lee as a IT Consultant in 2009

Diversity Location Leader Aon Hewitt

“I have known Lee since the inception of the Next Evolution Workforce (NEW) Diversity Group within Aon Hewitt (formerly Hewitt Associates) in 2009. Lee has always brought a strong work ethic and has constantly demonstrated outstanding leadership skills as he lead The Woodlands chapter of NEW. From taking diversity initiatives to organizing and managing events, Lee remained one of the key players of our leadership committee. I have no doubt that wherever his career takes him, he will remain an exceptional asset to the firm. I wish him all the best for a prosperous career!” August 19, 2011 1 st Sunny K. Joshi, Diversity Leader, Aon Hewitt worked directly with Lee at Hewitt Associates

Operations Manager Aon Hewitt

“Even though Lee and myself have not worked directly in the same team, I know Lee is a highly qualified, methodical, and enterprising fellow. He went above and beyond at Hewitt to integrate different groups together and has all the traits of a leader. Highly recommended!” August 27, 2011 1 st Shabbir Evershine, Senior Project Manager, Hewitt Associates worked with Lee at Hewitt Associates

“Lee is enterprising, engaging, creative and skillful. He is highly motivated and focused on discovering true win-win solutions. His genuine desire to serve his clients bleeds through in all that he does and says. I am amazed at the breadth of his expertise so early in his career. And best of all, conversations with Lee always fill me with energy and optimism!” August 26, 2011 1 st Wes Avants, Executive Director, THRIVE was with another company when working with Lee at Hewitt Associates

“I worked with Lee on our Manager Development and Diversity Council groups. His creative approaches to engaging managers for ongoing learning is his passion. He is well-read and we often utilized a book or article for training sessions for managers. This allowed for fresh, new perspectives and approaches. Our sessions were well attended and the feedback from managers let us know that the sessions were valued.” August 23, 2011 1 st Tom Earle, Defined Contribution Domain Leader, Aon Hewitt managed Lee indirectly at Hewitt Associates

“Lee is a dedicated associate with integrity, top work ethic and is highly respected by his peers and clients” August 19, 2011 1 st Todd Uhlir, Sr Systems Analyst, Hewitt Associates worked with Lee at Hewitt Associates

“Lee and I worked together at Hewitt Associates on several projects. Working with Lee was a great experience and he was very helpful and was often on of the best associates I worked with at Hewitt. Lee’s depth of knowledge was excellent and extremely beneficial during our work.

I would highly recommend Lee; given the opportunity, I would welcome the chance to work with him again.” August 19, 2011 1 st Robert Biddle, Lead Systems Analyst, Hewitt Associates worked directly with Lee at Hewitt Associates

“Lee has strong analytical and technical skills with a background in interpreting requirements related to 401(k) administration. His experience from implementing a new client to managing all day to day defined contribution processing make him an asset to any company that needs someone with a strong benefits background. He is also a strong facilitator that would perform exceptionally well in a Learning & Training position.” August 19, 2011 1 st Rita Hernandez, Benefit Service Manager, Hewitt worked directly with Lee at Hewitt Associates

“I’ve had the pleasure of working with Lee in Toastmasters and as a Business Resource Group leader over the past 4 years. He is a true leader who asks thought-provoking questions and encourages creative thinking. He is highly motivated and readily volunteers to step in when he sees a need.” August 18, 2011 1 st Elizabeth Stephens, Delivery Analyst, Hewitt Associates worked with Lee at Hewitt Associates

“Lee is a very diligent worker always looking for ways to improve processes. He has attention to detail and is easy to work with.” August 18, 2011 1 st Derrius Rouse, Lead Systems Analyst, Hewitt Assoc worked directly with Lee at Hewitt Associates

“I worked with Lee on a diversity project, supporting the local community. He was always willing to help out and led the way with some testimonials we wanted to get for future events. He is creative, directive and very approachable!” August 18, 2011 1 st Alicia Webster, Retirement Project Manager, Aon Hewitt worked directly with Lee at Hewitt Associates

“Lee is an excellent project manager with expertise in defined contribution benefit plans and administration.” December 12, 2008 1 st Mike Johnson, GBA RPA, Lead Systems Analyst Advanced, Hewitt Associates worked directly with Lee at Hewitt Associates

“Lee was a superb coach and mentor to me when I joined the company, and is still an expert source of knowledge when I have a technical question regarding SDLC, implementing new system functionality, or benefits administration in general. Lee is always there to lend a hand and I am lucky to have had him on my team.” September 19, 2007 1 st Daniel Zuniga, Benefits Analyst, Hewitt Associates worked indirectly for Lee at Hewitt Associates

“Lee Biles and I worked together at Hewitt Associates. He was always a mentor and the Go-to person for me, whenever I had issues with any of the applications being used at Hewitt. He provided good support and direction in various situations and helped me implement a few processes for my clients.” September 10, 2007 1 st Ali Bilgrami, Business Analyst, Hewitt Associates worked indirectly for Lee at Hewitt Associates

Real Estate Consultant Keller Williams Realty

“In this tough real estate market, Lee helped us sell our house in three days! He had creative marketing ideas and marketed from many different angles, and made us feel like we were his only clients. He was responsive and responsible, and we really appreciated having him to rely on for the sale of our previous home as well as the purchase of our new home.” April 2, 2008 Top qualities: Great Results, High Integrity, Creative 1 st Leanne Goplen Zabriskie, hired Lee as a Real Estate Agent in 2007, and hired Lee more than once

“I haven’t hired Lee but recommending him as a service provider is the best of the choices. I did have the pleasure of working with Lee for six weeks in 2007.

I was his trainer in pretty much the toughest sales training course that exists in the real estate industry. Lee took every session seriously and worked tirelessly to put his new skills to work. Some of my students just give up when it gets tough, but not Lee. That’s maybe the biggest reason I’d recommend him as a Realtor and have no hesitation hiring him were I to need an agent myself in the Houston area.” January 16, 2008 Top qualities: Great Results, Personable, High Integrity 1 st Jason Edwards, hired Lee as a Real Estate Agent in 2007

President University of Texas at Austin Economics Association (UTEA)

“Through his vision, leadership skills, and drive, Lee took an organization that lacked membership and credibility and grew it into one of the primier organizations in the University.” February 9, 2006 1 st David Rockwell, worked directly with Lee at University of Texas at Austin Economics Association (UTEA)

“This man is the classic leader. Everything he said about being the President of UTEA is accurate and true, albeit a little modest. He organized a working relationship with the Liberal Arts Career Center at University of Texas at Austin, and steered the increase of membership more than he indicates. I became an officer of UTEA after I met Lee in one of our classes. Cheers.” February 9, 2006 1 st Robert Chu, reported to Lee at University of Texas at Austin Economics Association (UTEA)